in 2000 as a high quality food retailer, near Colchester
and has been serving customers the freshest, tastiest
food and drink from around the world. The concept was
unparalleled by other food retailers, nowhere will you
find the variety and quality of produce with a shop floor
space of 10,500 m²,spanning two floors. The shop also
had a 60 sear restaurant. The fresh food counters are
run like traditional independent food shops, each one
managed by an expert in their field together with a team
of friendly, well trained staff, keen to pass on their
enthusiasm to our customers. They source and cook with
the very best ingredients available and they support producers
who farm, grow, harvest and fish using responsible and
sustainable methods. Within their store they have the
following departments: Butchery, Delicatessen, Fishmonger,
Kitchenware, Pantry, Gifts/ Home and Wine.
company was looking for an epos system for more control
over sales and stock activities. Because of the varied
inventory they were holding from expensive gifts to butchery
items they had great difficulty in analyzing, planning
and forecasting their different department sales. There
was lot of customer interest in their products resulting
in large queue build up during their peak hours. Hence
they were looking for a solution to improve the speed
also. They were looking to address the following issues
within their store:
Being a busy store, they did a lot of transaction of small
and high value. They were looking at a solution to serve
customer quickly. They also needed an integrated credit
terminal with their epos system.
|2: The variety of inventory they held on the
shelf meant it was always a challenge knowing when to
restock and by how much on the shop floor. It was all
done manually and often resulted in costly human errors.
|3 Identifying the best selling
lines and reordering from the suppliers was a difficult
task as they handle thousands of lines of product and
|4.They needed more information
on customer buying habits, how different departments were
performing and stock movement reports.
|5. They were looking to develop ecommerce
as an additional sales channel. With their loyal customer
base and the unique products /services they offered, they
were confident that with an ecommerce website they could
increase their sales by offering the customers near and
wide a easy way to shop. They also needed the web system
integrated with the in store epos system so that the sales,
stock remained centralized.
analyzing the requirements of the customer, Arts systems
team realized the importance of a fast, efficient integrated
sales/stock management system. Also, gathered this was
a growing business in which business processes personnel’s.
Third party software’s used were constantly changing and
needed an epos system which was easily customizable, easily
trained on and can easily talk to other systems in store.
Based on this the following solutions were provided to
Retail Management System Epos Solution to ensure a fast
system to beat their queues, a versatile stock handling
system handling restocking at shop floors in automated
mode and a customizable, easy to use system. The system
also used COMMIDEA chip and pin credit card system for
online credit card transactions. We integrated the system
with the Bizerba weigh scales they were already using
For the restaurant running in their store, Arts café
solution integrated with RMS was deployed. This solution
was ideal for the small café they had in store with
features like table bookings, table wise ordering, starters,
main course, kitchen printing etc.
2. Ecommerce system: An ecommerce system which handled
the following types
Butchery: Beef, Lamb, Pork, Chicken, Other Poultry, Made
in store etc
Delicatessen: Cheese, Ham, sausage, etc
Fishmonger: Marinated Fish Salads, Shellfish etc.
Kitchenware: Bake ware, Pots & Pans etc
Gifts & Home: Tabletop, Glassware, Gifts etc
Wine: White Wine, Red Wine, Rose Wine etc
Gift Hampers: Hampers.
biggest challenge in selling these types of items in
the web came in the Different type of units the items
were sold in. All the web orders, stock was Integrated
with the epos system in real time so that the customer
service and stock handling was done in the most efficient
manner possible. The web system had an inbuilt content
management system by which the staff was able to manage
the web site, set up promotions and newsletters.
ecommerce system was developed using an open source product
dotnetnukes.com. This is a premier microsoft.net product
having inbuilt content management system. This being a
product used in over 100,000 sites meant the reliability
or features of the product were never in question.
solution provided, totally transformed their business
model into a smoother, efficient, streamlined solution.
Their sales avenues were now truly multi-channel. They
were able to run sales promotion, regular newsletters
to an ever increasing customer data base. They were able
to free up their manual resources and allocate them more
importantly, the solution provided was highly scalable
and in keeping line with the exciting, aggressive business
development plans the company management was planning
out for the future.
more information about our solutions, please call 01753
201 253 or go to: http://www.rmsstore.co.uk
This case study is for informational purposes only.